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General Questions

General Questions 

What is OTR Remote? 

OTR Remote is a fleet diagnostic monitoring system. A device plugs into each truck's diagnostic port and streams data over cellular to a web dashboard. You can see fault codes, monitor engine data, and send remote commands (like forced regens) from anywhere. 

It's the same diagnostic intelligence we've built over six years with OTR Diagnostics, but now it works 24/7 without anyone being at the truck. 

How is this different from OTR Diagnostics? 

OTR Diagnostics requires a phone plugged into the truck. It's great for owner-operators and drivers who want to diagnose their own trucks. 

OTR Remote is always connected. It's built for fleet managers who need visibility across multiple trucks without relying on drivers to plug in and check. You can see what’s happening with any truck from anywhere, and send commands (like forcing a regen or resetting fault codes) remotely.  

How is OTR Remote different from Samsara, Motive, or Geotab? 

Those are telematics platforms. They're built for compliance, location tracking, and driver behavior. They tell you where your trucks are and whether drivers are following HOS rules. They're good at that. 

OTR Remote is built for diagnostics. We tell you why your truck is going into derate, what's actually wrong with the engine, and we let you fix it remotely. We're not trying to replace your ELD. We're filling the gap your ELD can't fill. 

Your telematics system might tell you a truck has a check engine light. OTR Remote tells you it's a P20EE code, SCR efficiency below threshold, you've got 100 miles until derate, and here's what you can do about it right now. 

Most of our customers run OTR Remote alongside their existing ELD because they solve different problems. 

Is there a minimum fleet size? 

Yes, OTR Remote requires a 3-truck minimum. It's designed for fleets, not single-truck operations. 

If you're running one or two trucks, OTR Diagnostics is a better fit for your needs. 

That said, the real power of OTR Remote is seeing patterns across your fleet: which trucks keep having the same issues, where your maintenance dollars are actually going.